Has anyone had any luck or been cut off with FCC complaints?
I filed a complaint last year when CL oversold our area and we had months of exhaust. They took forever in their replies and tap danced around the issue for months until it was resolved. Fast forward to this fall where I was fed up with the constant latency spikes, bandwidth drops and the overbilling each month and filed another complaint. I decided this time I would hold them to what they are doing and sent speed tests, traceroutes, and screen caps of my bank account each time I replied, though CL continued to reply each time with what was close to nonsense. I finally requested the FFC just investigate the issues themselves, but after my 3rd rebuttal they have essentially said: talk to your carrier directly, we arent pursuing this any further.
I guess the first conclusion is that I should have expected this. However, has anyone else had any luck after getting stonewalled at the FCC? Ive written our PSC, but we have no franchising in our state. The talktous@centurylink used to be a great help, but now thats gone too. That pretty much leaves just the front desk staff at the local office for getting answers, but they have always been the first people to stonewall any time I ask about upgrades or better service. Weve been stuck with cruddy 6MB service for 5+ years and our hardware apparently isnt even bonded capable even though our 100 home neighborhood is in city limits 3 minutes from another neighborhood with fiber.
Just not sure what my options are at this point. Maybe someone else here has ideas?
↧
