I was on the CL website last week to pay my bill and decided to check out the advertised higher speeds. It says that the 12 meg service is priced at $49/month, which is the same as what I'm paying for the 7 meg service now. Naturally I'm suspicious, but there nothing that says it's a promotional rate. I go ahead with the upgrade, but I make sure to take screenshots of every page. There's nothing about promotional rates.
Now when I check my account, it shows that there IS a promotional rate and I'm getting $5 off for 6 months. That makes a lot more sense, but it was NEVER DISCLOSED. I'm not a lawyer, but I'm pretty sure that's illegal.
I'd love to hear an explanation from someone at Centurylink about how this happened. I'm also positive that isn't going to happen, but I'll wait a few days before the complaint letters start going out. CL has been going steadily downhill and they wonder why they're losing subscribers.
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