I'm sorry, the subject line may sound deceiving in a way since I'm not going to be asking how to change my speed, but I couldn't think of anything else off the top of my head to put in there.
Anyway, let me start:
Not quite a year ago I decided I wanted to upgrade to a higher tier speed, I was using the 1.5mbs Centurylink service, so I looked up on Centurylink's website for available speeds in my area. Checking it at the time I saw that I could get up to 7mbs, which isn't fast but for years I'd been stuck at 1.5 and told there were no higher speeds I could get. I jumped at this chance, called them up and talked to someone about upgrading, they confirmed the 7mbs was available and that they could upgrade me to which I gave them my permission. After confirming the order was put through they told me to wait 5 days, unplug my router at 5pm, leave it unplugged for 10 minutes then plug it back in. 5 days go by, I do this and see I went from 1.5 to 3. Since it was past 5pm I couldn't call them that day since I'd only get automated messages, so next morning I call Centurylink. I get put through to a tech, only to be told by him "There is no 7mbs service in your area. The fastest speed is 3mbs." I argued with them for about 10 minutes about this until finally giving up and they ended up giving me a discount on my phone bill for the next 6 months.
A few days later I went to download a playstation game and realized I was downloading faster than I had been for the previous few days. I opened my browser and checked my modem settings and noticed that I had gone from 3mbs to 5mbs. I went from August to early January with the 5m speed, then had some problems with random disconnects so called up Centurylink and they sent out a tech to check my lines. He promptly fixed it and left, but upon getting online noticed my speed had gone back down to 3m. I called Centurylink back and told them I was having problems with my speed, that it was slower than what it had been. They asked what my previous speed had been, I told them 5mbs, they looked into my records and told me that 3mbs was highest I could get in my area and that I may have been mistaken. After telling them I had the faster speed for nearly 5 months they continued to tell me I couldn't get higher than a 3mbs service in my area and that somehow I had to of mistaken something to think I was.
Again, a few days later. I started up Netflix to watch a series. While being at 3mbs I could only watch stuff in standard definition, but when I started watching I noticed it was in HD. I go to my pc, open broswer and see I had gone back up to 5mbs. It was like this until about June, when I noticed I had gone from 5 to 4, which I was a bit annoyed with, but not much as I could still watch HD on netflix and youtube without much problem. Now, within the last weeks my speed is now back at 3, which is very annoying since I'm back to standard def, and losing that 2 megs has added hours to downloading a game.
What I'm wondering, is there something on their end that's causing it? I just don't see how something on my end could be doing this. Also, is it actually possible that, if they wanted, they could offer a faster speed in my area than they say they can? For almost a year of getting 5mbs service, and having them telling me that its impossible and only 3mbs is all I can get, I feel like they're calling me a liar.
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