At my address, 7Mbps/896Kbps DMT ADSL is the highest service level available and at this location, the connection itself has been quite reliable. Total outage is rare and I prefer the added privacy of dynamic IP.
7Mbps is acceptable for my use, but 1Mbps is starting to become inadequate as we make increased use of cloud based services which demand more UL bandwidth. In the past few years, many of us have been struggling with YouTube stall outs. The issue comes and gos but unfortunately, when it starts, you're in it for many months at a time.
Whenever I have an issue that requires a contact, it is a horrible headache. While they are polite and professional, they don't understand issues and resolution takes several contacts. Issues don't get resolved with chat, so it usually require calls. My price for 7M/896K mo-to-mo rate is $60 and in the past years, I have been able to get reasonable pricing if I was willing to agree to a 1 or 2 yr contract. I was told they're not available to existing customers.
At $60/mo for speed that is no longer considered a "high speed" by today's standards, YouTube issues that last for a long time and poor service, I am ready to change service. I was looking to switch to Clear WiMAX which offered hardwire LAN cable option as well reasonable data use package, but they will be discontinuing.
Any suggestions? (no, No Comcast)
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