I have Centurylink as my only option out here and for the past 3 years have had Prism service. In that time, I have received countless mailers and e-mails promoting 25Mbps Down and 2Mbps Up service. I have made 2 attempts to upgrade from my current 10/.7 speeds and both have failed. A technician comes out, never makes customer contact, and just notes the account that the service is not available.
This third attempt, my wife was told we could upgrade. I was a bit fed up and decided to pursue this to the end and find out if it is indeed possible. Well, now I'm being told that we can get the higher speeds if we drop Prism. I am highly doubtful this is the case, going on past experience with their horrendous CS team, but I'm going through with it. Prism goes down in 3 days.
I have attached a screenshot of my device stats. Can someone experienced with their service tell me what this means and what speeds I can realistically expect? They said my Cisco DDR2200 will not be changed.
Any help and insight would be awesome.
Thanks guys
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