I have been through this for several years with Qwest/CenturyLink, today I got fed up again and called tech support. It takes 5 minutes during a good thunderstorm for my connection to drop. I know many have had this issue in the past here. During the winter months, no lightning, my service is great. At any rate they now inform me its my outdated modem, i use a cisco 678 bridged, before that i used an actiontec gt 701 and also had drops during storms. I'm going to give their modem a try and see if it clears up the problem. if it doesn't i'm going to cancel and go to mediacom. at least they can keep a connection during storms. If anyone else has these issues, speak up as Id love to hear any solutions, but after 5-6 years i'm about to give up. if i could get things to stay up and stable during thunderstorms, i'd be thrilled with the service. But i'm about done paying for service that doesn't work when there are storms.
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