I'm sorry to post here. not sure where to put this anymore.
We have had a constant issue with speed. We also have a constant problem with no service whatsoever.
In the beginning of our service we would call the usual high speed number and sit on the phone for a couple of hours while the person on the other end went though ever single nook of our modem. The problem would always be on centurylinks end. They would send a tech out and have it fixed within a day or two.
I posted here a couple of years ago and was connected with an escalations email address and could easily send out an email and avoid the two hours of "please open a browser and type 192.168.0.1" type of wasted time.
We have now have had below 2Mbps for over a month. I have contacted the "old" email address (a Thursday) and received a reply (a few days later) to contact phone support or live chat (which would be impossible with no internet at all Tuesday and most of Wednesday) on Tuesday.
As irritated as I have been, I sent an email explaining how unacceptable phone support really is. This was returned to me four days later saying I had the wrong department and to contact phone support or live chat.
So. Who do I contact to resolve the issue? I don't like to complain. I feel guilty for being so upset about this, but I do pay for it so...? I have been in constant contact with the escalations desk for these issues and they have always, and I mean always, come through really quickly with a resolution. Again, don't like to complain, but it's getting a bit much.
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