So, we have the PK5000Z modem from Qwest/CenturyLink. Since we started having CenturyLink (About a year ago now) the modem likes to power cycle on its own. Some weeks it'll do it multiple times a day, other weeks it won't do it at all. I've talked to CenturyLink Chat online and they've told me the obvious, plug it into a surgeprotector, reboot, restore to factory defaults, hard reset. Done all of them multiple times and it still continues to power cycle. They have already replaced it once with a refurbished PK5000Z but that one still does it. Their solution to it, replace it again if it continues to do it. C'mon CenturyLink. Support is worthless.
I've also noticed that the Estimated Local Loop Length tends to change a few feet everytime it powercycles. It used to be below 6900 feet now it is at 6902 ft. The other day it was at 6908 ft. It has jumped all around the low 6900's. Isn't is supposed to stay the same all the time?
Not to mention for some reason they have us on G.DMT and not ADSL or ADSL2. Why would they use G.DMT over ADSL or ADSL2?
Then what blows me away is that with our great line stats, we can only get 1.5Mbps service. Shoudn't we be able to get more than that?
If anyone has any insights into what is going on please let me know. Thanks.
We live in the Olympia, WA area.
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