Rewind back to the beginning of July. Apparently, there was a "Major Outage" in my area, Fort Riley, which was down for over a month. Okay, I get it, it happens, I wasn't going to throw a fit over that for something that everyone's getting hit with. I got some credit, which was docked even before my internet came back, but oh well.
The day it was fixed, I was still out of service, turned out there was some sync issues in my area. Well shit, now I gotta call. So I call it in, they go through their little routine, figured it out that its on their end. Tell me I'll have a tech at my house on Monday. Cool. Monday shows up, the tech shows up and can't fix it from my house, nor from the associate he had on the phone. Said he was going to go to the server building, and would come back to fix it. Never showed up again.
So I called it in that night, and I was told it was escalated and that they would show up the next day. Nobody showed up. Called it in again, told the same thing, and guess what, didn't show up the next day. This continued from MONDAY through FRIDAY of having a technician assigned to my home, which I would observe from "wheres my technician" page for updates, but hey, they must just not care. Heres the thing, from about Wednesday to Friday, I continuously requested to speak to supervisors and every time I would get same line, and same assurances to no effect. Oh it's been escalated, I'll make sure its taken care of sir, I apologize for the trouble. Can we call you tomorrow? Of course, but hey, THEY NEVER CALLED.
Eventually I got sick and tired of this shit, and told them I wanted to speak to the Supervisors Supervisor, and apparently they were out for the evening. I was told by an associate that because they did this "promise log" thing, apparently which was described to me as, if someone wants to speak to an supervisor, they send them an email, in which it was mandatory to call the customer to speak to them. Ha, well I requested to speak with my areas supervisor 3 times, and he never called. So he said he told the Midwest Supervisor, about this, via email, and that she would be calling me the Next Day. Guess what, No calls. The technician that came out that day FINALLY did fix it, it was a 20 minute fix. He had to go to the server building, and switch my line over to a different port (or something along those lines).
End of my problems, yay internet, right?
Nope.
So starting a few days ago, I noticed my internet would cut out for a few minutes at a time, but consistently, so I just called and guess what. Technician will be coming out to my house on Monday. Now, why don't I just change ISP? I'm At A Military Base. Theres not a lot of options that they allow on base, and not to mention I have credit enough for awhile of free internet, IF IT WOULD EVEN WORK. I'm using my neighbors Wifi, bless her for this, but this is COMPLETELY unacceptable, and by far the worst customer service I've ever had in my life.
I mean seriously, they can't have a tech out on time, they don't have supervisors that get back to you, and they can't keep their shit working.
Worst. ISP. Ever.
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